FAQ's
Shipping & Returns
What are the shipping fees?
We offer multiple shipping methods to cater to your preferences and needs. These may include standard shipping, expedited shipping, and international shipping options. The cost of shipping will depend on the purchase amount, the method selected, and the delivery location.
For domestic standard shipping (3–7 business days)
$7.95 for orders under $150.
Free for orders over $150
For domestic expedited shipping (2–3 business days):
$19.95 for orders under $250.
Free for orders over $250
For Vietnam
$9.95 for orders under $350
Free for orders from $350 to $1,000
Please contact us via email at info@purecollagenco.com for orders over $1,000.
For international shipping inquiries: please contact us at info@purecollagenco.com or +1 (714) 975-9865 for more information.
What is your return policy?
Due to the nature of our products and our commitment to maintaining strict hygiene standards for all our customers, we have implemented a strict 'No Return Acceptable' policy.
We encourage customers to review product details and specifications carefully before making a purchase decision. We appreciate your understanding and cooperation in adhering to our policy.
How do I track my order?
To track your order, please use the tracking number provided in your shipping notification email to track your shipment. Simply copy the tracking number and paste it into the tracking tool on the courier's website.
What if my order is damaged or faulty?
We understand that unforeseen circumstances may occur during transit that could result in damaged or faulty products. Please reach out to our customer service team via email at info@purecollagenco.com. We are committed to resolving the issue promptly.
Products
How long will it take to see the results?
Results may vary depending on individual factors. Some users report improvements in skin hydration, radiance, and firmness after consistent use for several weeks. For optimal benefits, we recommend following the suggested daily serving instructions.
What happens when you stop taking marine collagen?
If you stop taking marine collagen, your body may gradually return to its natural collagen production rate, and any benefits you experienced—such as improved skin hydration or joint comfort—may diminish over time. Consistent use is generally recommended to help maintain results.
Are there any additives or extra ingredients in PCC Marine Collagen Peptides?
No. PCC Marine Collagen Peptides are made with 100% pure collagen and contain no added fillers, preservatives, or artificial ingredients. They are fat-free, sugar-free, gluten-free, dairy-free, and non-GMO.
Why choose wild-caught fish collagen instead of farm-raised fish collagen?
Wild-caught fish come from their natural ocean habitats, where exposure to antibiotics and hormones is generally lower compared to some farm-raised fish operations. Many consumers prefer wild-caught collagen for its perceived purity and sustainability. Farm-raised fish may be treated with antibiotics and other substances to manage health and disease, which can influence the composition of the final product. Choosing wild-caught sources is often seen to minimize potential exposure to these substances.†
Can collagen help with osteoporosis and osteoarthritis?
Collagen is a key structural protein in bones and joints. Some studies suggest that collagen supplementation may support bone and joint health by promoting collagen production and contributing to bone matrix integrity. While collagen is not intended to treat or prevent any disease, it may be a helpful addition to a wellness routine aimed at maintaining healthy bones and joints.†
These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.
Who should avoid marine collagen?
Marine collagen is generally well tolerated, but individuals with fish or seafood allergies should avoid it due to the risk of an allergic reaction. Those following vegetarian or vegan lifestyles may also choose to avoid marine collagen since it is derived from fish. People with certain medical conditions—such as kidney or liver disease, or metabolic disorders affecting amino acid processing—should consult a healthcare professional before using marine collagen supplements.